Frequently Asked Questions
We’re always here to help. Below we have a few of our most popular questions. Didn’t find what you’re looking for? Reach out to us so we can help. On our contact page, you’ll find multiple methods to contact us.
Our minimum order for Wash & Fold is $30, exclusive of delivery fees.
We accept orders under the $30 minimum but those orders will be subject to a fee that reflects the difference. (In other words, you’ll pay a minimum of $30 per order, even if the cost of services is less than $30).
The order minimum is waived if your order includes items in two or more of the following service types: (1) Dry Cleaning, (2) Wash & Fold Per Pound Laundry, (3) Laundry Subscription, (4) Leather Cleaning, and (5) Alterations & Repairs.
Please note that any itemized pieces including comforters/duvets, bath mats, or kitchen mats included in your Wash & Fold order are washed and dried separately to follow their specific care instructions. The pricing for these items can be found on our Services section.
If you are not available during our delivery window, you can note this in the settings on your account, which will allow you to designate where you would like your order to be left. Please note that we do require a Release of Liability in order to leave your items in your absence. In addition, while we do offer this pickup and delivery option, we require that you be available for your first pickup so that we may go through the onboarding process with you.
If you opt to use personless pickup or delivery, we ask you to consider that our Valet has access to a safe place to pick up and deliver your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different. If you don’t feel comfortable with your items or deliveries being left in your absence, please don’t select this option!
Dry cleaning is a safe way to clean clothes without using water. The cleaning process uses non-aqueous chemicals to safely clean garments of dirt and odors without risking any damage to delicate materials.
Any items made of natural fibers (e.g. silk, wool, etc.) are best cared for through dry cleaning. These natural fibers can react adversely when exposed to water. The natural fibers become rigid, causing the fabric to shrink, distort, and lose their color. Dry cleaning keeps delicate items soft in texture and vibrant in color.
Turnaround times are based on the day and time of your pickup. Typically items are cleaned and ready for delivery within 48-72 hours – but we’ll tell you if your order is expected to be ready earlier than your scheduled drop-off time.
If you can’t find an answer to your question, feel free to contact us.